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Terms and Conditions

1. Use of this website

www.nuvolababy.com is an online service platform of Nuvola Baby (“Nuvola Baby”, “we”, “our”, “us”). By accessing the Website you agree to be bound by these terms and conditions (the “T&C”).
We may amend the T&C from time to time at our sole discretion. We therefore recommend that you check their content before placing any orders. By using the Website after these amendments you agree to be bound by the T&C as amended.
This Website is only available to individuals who are eligible to register and who intend to purchase the products featured on the Website (the “Products”) for their personal use (“you”, the “Customer”).

2. Registration

To be eligible to purchase the Products on the Website you must register. When you register you will be required to provide your real name, address, phone number, e-mail address and other information that may be requested. By registering you warrant that the personal information provided is true, accurate, complete and up-to-date. You can only register on the Website if you are the holder of a valid credit card.
Please make sure that the account password provided is stored safely, we do not accept any liability in case of a fraudulent use of your account.

3. Formation of a contract
3.1 Orders

All orders are subject to availability. Items in your shopping basket are not reserved and may be purchased by other customers.
By placing an order of a Product on the Website you are offering to buy that Product at the indicated price, subject to the T&C (the “Order”).
The Order will be formally placed by clicking on the “confirm order” button at the online order process.
All new Orders are deemed separate and each is treated individually (entailing separate delivery costs, and tax or import duties if applicable).

3.2 Acknowledgement of the Order

Once you have placed the Order, you will receive an e-mail from us acknowledging the details of the Order. This e-mail does not constitute the acceptance of the Order but is only a confirmation that the Order has been received by us.

3.3 Acceptance of the Order

Unless you cancel your order, our acceptance of the Order will be deemed complete and final once we have sent you an e-mail to confirm that the relevant Product(s) has/have been dispatched. The contract of sale is therefore concluded in Luxembourg.
We reserve the right not to accept the Order in the event that we are unable to obtain authorization for payment or that you do not meet the eligibility criteria set out in the T&C.
We also reserve the right not to accept the Order at our sole discretion and will not be liable to you or any third party by reason of not accepting the Order.

3.4 Retention of title/Passing of property and risk

We retain the legal ownership of the Product(s) until full payment and discharge of the total purchase price.
All Orders are insured by us during their transit to you. The risk in the Product(s) will pass to you once they have been delivered to the address specified by you as delivery addr3.5Commercial Invoice

A commercial invoice will be sent along with the sent items.

4. Pricing/ shipping costs/delivery times/Import taxes and local customs’ duties
4.1 Pricing/shipping costs/delivery times

Prices shown on the Website are in Euros and are inclusive of VAT at the applicable rate.
Product prices are exclusive of all taxes and duties (see under 4.2).

All Orders are shipped by UPS (“UPS” or the “Carrier”; see www.ups.com) or Luxembourg Postal Service.

 

Please note that we aim to dispatch all orders within 48 hours but only during weekdays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

4.2 Import taxes and local customs’ duties

All Orders delivered outside the European Union (the “EU”) are subject to additional charges, import fees and/or customs’ duties.
Please check with your local customs office to find out which additional charges will be applied to your Order.
UPS takes responsibility for such charges and bills the recipient. Nuvola Baby is unable to provide an estimation of such charges.
If you refuse to pay the additional charges the shipment will automatically be returned at our costs.
Please note that from your original purchase refund we will have to deduct any charges which have been incurred due to the refund.

5. Payment

Payment can be made by Visa, Master Card and American Express, and any other methods which may be clearly advertised on the Website from time to time. Payment will be debited and cleared from your account upon dispatch of your order by Nuvola Baby. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
All credit card transactions on this site are processed using Mijireh or Paypal, secured online payment gateways that encrypt your card details in a secure host environment.
Credit card data are solely stored in platforms secured by Mijireh or Paypal and are not shared with Nuvola Baby.
Nuvola Baby is only informed if payment via a credit card has been accepted or rejected. Nuvola Baby may not be held liable for any payments processed via Mijireh or Paypal.

6. International shipping
6.1. UPS

All our Products are shipped by UPS. In addition to the T&C, the terms and conditions of UPS will apply (which can be read under www.ups.com).
UPS does not deliver to APO/FPO addresses, as well as P.O. Boxes.
We only deliver during weekdays.
Additional charges, import fees and/or customs’ duties apply to Orders shipped outside the EU (see under 4.2 above).

6.2 Delivery times

Please note that we aim to dispatch all orders within 48 hours but only during weekdays.
UPS aims to deliver the Product(s) within the shortest timeframe possible as indicated on their website.
Estimated delivery times are to be used as a guide only and start as of the date of dispatch.
Nuvola Baby is not responsible for any delays caused in the delivery. In case the Product(s) is/are delivered outside the timeframe indicated on the Website, you acknowledge that you cannot cancel the sale, ask for a reduction of the Price nor that you can hold Nuvola Baby liable for any damages suffered by you due to this delay to the extent the Product(s) has/have not been received by you within 40 days of the authorization for payment received by us.
We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including but not limited to transportation interruptions, issues in relation to the import or export of the Product(s), or strikes of our own or our Carrier’s employees.

6.3. Delivery addresses

Deliveries will be made by the Carrier to the address stipulated in the Order. You must ensure that someone is present to accept delivery. The Carrier will request a signature upon delivery for all Product(s) delivered.
In case the Carrier is unable to deliver the Product(s), he will leave a notice indicating where you can take delivery of the Product(s) or the Carrier will contact you to fix a new delivery date. The Carrier will keep the Product(s) according to its internal policies. If the Carrier is unable to deliver the Product(s) within the timeframe provided by the Carrier’s internal policy, the Product(s) shall be returned to Nuvola Baby. In that case you will be reimbursed of the purchase price less expedition and reexpedition costs which have to be borne by you.
You undertake to provide us with an accurate delivery address. Nuvola Baby shall not be liable for any loss or delay in the delivery of the Product(s) if such loss or delivery is due to the provision by you of an inaccurate or incomplete delivery address. In that case, expedition and re-expedition costs have to be borne by you, lost Product(s) will not be reimbursed to the customer.

7. Returns

Should you not be happy with your purchase, you may return the item(s) returns in their original packaging provided, unused in their original condition with the tag (if applicable) within 14 days of reception.
Please send your return to the following address:
Nuvola Baby
5, rue Pierre Hentges
L-1726-Luxembourg

7.1 How to return?

For returns, please complete our returns application form online within 7 days of receiving your order. You will find the application form on our Website under My Account.
Please click on MY ACCOUNT and login with your e-mail address and your personal password. Then click on RETURN MERCHANDISE AUTHORIZATION (“RMA”). You will find a list of items corresponding to your order. Select the item(s) that you wish to return and click on send.
You will receive a RMA with a RETURN REFERENCE NUMBER as soon as we have authorized the return, please note that returns will only be authorized if they are made in compliance with this Section 7. If you do not receive it please check your Spam folder or contact our customer service at the following address: customerservice@nuvolababy.com.
The RMA is valid for 10 days. The unwanted Product(s) shall be returned to us within this timeframe.
The RMA has to be enclosed in the return package.

No returns will be accepted in case the Products have been used, worn, washed, if they are damaged, or if the tag label (if applicable) has been removed. Please note that a multiple of refunded goods can only be returned in a single package using the return label provided.

All goods have to be returned via UPS carrier. The shipping costs for the return will be paid by Nuvola Baby.

7.2 How to arrange for a free collection with UPS?

For collection and delivery of the returned goods please contact UPS:
All goods have to be returned via UPS carrier by using the original UPS-waybill. In this way Nuvola Baby pays the shipping costs for the return. Please contact the UPS carrier to arrange a pick-up-date under:

Country Phone
Argentina 0800 22 22 877
Australia 131 877
Austria 0810 00 66 30
Bahrain 0973 17 22 31 23
Belarus 375 17 227 2233
Belgium 0782 50 877
Bosnia & Herzegowina 00 387 33 788 160
Brazil 0800 770 90 35
Brunei 673 22 42 401
Bulgaria 359 29 60 96
Canada 1800 742 5877
Chile 562 685 0700
China 800 820 8388
Croatia 0800 33 66 33
Cyprus 00357 22 45 33 11
Czech Republic 00420 800 181 111
Denmark 35 25 80 80
Egypt 00202 24 14 14 56
Estonia 00 372 666 4700
Finland 09 23 11 34 06
France 0821 233 877
Germany 01805 882 663
Greece 00 30 210 99 84 000
Greenland 0045 4323 8890
Hongkong 852 2735 3535
Hungary 0640 98 98 98
Iceland 00 354 42 00 900
India 1800 2271 71
Indonesia 6221 800 9339
Ireland 1890 99 55 00
Italy 02 30 30 30 39
Japan 0120 27 10 40
Jordan 00 962 65 66 99 38
Kuwait 00 965 24 34 48 22
Latvia 00371 67 80 56 50
Lebanon 00961 12 18 575
Liechtenstein 0800 88 88 33
Lithuania 00370 37 35 05 05
Luxembourg 800 22 510
Macedonia 389 23 13 22 22
Malaysia 1800 1800 88
Malta 00356 21 80 59 01
Monaco 00356 21 80 59 01
Netherlands 0900 2255 877
New Zealand 0800 742 587
Norway 800 33 470
Oman 00968 2468 3943
Philippines 632 853 333
Poland 48 22 534 00 00
Portugal 707 23 23 23
Qatar 00 0974 44 32 24 44
Romania 0040 21 2338877
Russian Federation 495 961 22 11
Saudi Arabia 01 244 2007
Singapore 1800 738 3388
Slovakia 00421 21 68 77
Slovenia 00386 42 81 12 00
South Korea 1588 68 86
Spain 902 88 88 20
Sweden 020 788 799
Switzerland 0800 55 88 33
Taiwan 0800 365 868
Thailand 6627 62 33 00
Ukraine 044 280 00 00
United Arab Emirates 800 4774
United Kingdom 08457 877 877
Venezuela 582 126 200 691

We take full responsibility for the expenses when the above-mentioned conditions are complied with.
Nuvola Baby is not liable for any returns which are carried out in a different manner to the above-mentioned conditions.
Returns that are damaged or soiled will not be accepted and will be sent back to you.
You will remain liable for damage to the Product(s) until we receive them at our office in Luxembourg. We therefore recommend that you insure the return delivery. Please retain proof of sending in case of dispute.
For the pickup please tell UPS your pick-up address. Please note that a Saturday pick-up is not possible!

7.3 Refunds/Store Credit

Once we have received the returned Product(s) in the state we have initially sent them, we will as soon as possible thereafter and at the latest within 30 days of the receipt of the returned Product(s), credit the Purchase price to the account used to purchase the Products(s) less any taxes, import duties or original delivery charges incurred
If the refund cannot be made on the account used to purchase the Product(s), the customer shall notify us of his/her details of the account where the refund can be transferred.
Any customer can opt for a store credit instead of a refund. The store credit is valid for one year. Please notify your wish to receive a store credit on customerservice@nuvolababy.com.

8. Intellectual Property Rights

This Website as well as any text, graphics, photographs, including all image rights, trademarks, sounds, music, video or audio on this Site (the “Content”) are either the exclusive property of Nuvola Baby or Nuvola Baby has received the express authorization to display the Content on the Website . All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website are protected by national/European and international intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Nuvola Baby and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties.

9. Privacy Policy

We collect personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by Nuvola Baby. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.
Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
We will only process your name and/or email address in order to provide the service and respond to any complaints/queries or otherwise where required by law on in connection with any legal proceedings or dispute.
When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you email alerts for new products, special offers and events. Such alerts may include marketing information about Nuvola Baby.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Nuvola Baby.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please send us an e-mail at hi@nuvolababy.com.
If for any reason you are concerned that the personal information held by us is not correct, please visit the website and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID.

10. Governing Law/Jurisdiction

The present T&C will be governed by and construed in accordance with the relevant laws of the Grand-Duchy of Luxembourg and the relevant courts of Luxembourg-City will have exclusive jurisdiction.